Privacy Policy
Introduction
Welcome to Hamilton Mobile Locksmith. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us, including:
- Full name
- Contact details (phone number, email address, physical address)
- Service location details
- Payment information
- Vehicle information (when relevant to service)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of visits
- Referring website addresses
How We Use Your Information
We use the collected information for:
- Providing locksmith services
- Processing payments
- Communicating about services
- Sending service updates and notifications
- Improving our website and services
- Meeting legal obligations
- Verifying identity for security purposes
- Maintaining service records
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations
- Payment processors
- Professional advisers (lawyers, accountants)
- Law enforcement when required by law
- Emergency services when necessary
Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure storage systems
- Limited staff access
- Regular security assessments
- Secure disposal of outdated information
Your Rights Under the Privacy Act 2020
You have the right to:
- Access your personal information
- Request corrections to your information
- Know why we collect your information
- Know who has access to your information
- Request deletion of your information (where appropriate)
- Make a complaint about privacy concerns
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve website functionality
- Analyze website traffic
- Remember your preferences
- Provide a better user experience